Return Request (RMA)


If you receive a defective item or an item different from what you ordered:

  • We will arrange return shipment of the item and ship you a new item
  • You must make this claim within 7 days of receipt of the product

Return for Refund - within 30 Days of purchase:

  • You may return your item(s) for any reason for a refund
  • You are responsible for shipment of the item to us
  • A full refund will be provided as long as item can still be sold as new, if not there may be a restocking fee
  • Return must be received within 10 days of RMA being issued (in other words, you can't request an RMA within the 30 day period, then return the item 3 months later)

After 30 days and up to the end of product warranty period:

  • You may send an item to us for warranty repair or replacement
  • You are responsible for shipment of the item to us
  • Item will be repaired or replaced at our discretion
  • We will cover standard (Ground) shipping back to you. If you want faster shipping, you can pay the difference in cost
  • If a product's warranty is not listed on its product page, it has a one year warranty

Custom Cables:

  • A custom cable is any cable assembly where you have specified a specific length and connector combination to be installed
  • Custom cable assemblies are not returnable unless it was our mistake
  • We will work with you to solve the problem

Read the full details of our return policy

Please complete the form below to request an RMA.  Include your order number (if known), the item(s) you wish to return, and the reason.