COVID-19 Status Update
We want to inform our customers and partners of JEFA Tech's status regarding the COVID-19 Outbreak.
Updated as of 6/9/2020
Summary as of 6/9/2020:
- We are still operational and shipping every day
- We are not experiencing supply chain limitations
- Most orders ship the same day when placed by 10AM EST
- Our office is currently not open to the public, but we are offering outdoor contact-less pickup for local customers
- UPS Service Guarantee is Suspended (see details below)
- If you have an urgent order request, please reach out to us so we can prioritize your order.
Our priority is and always has been employee health and safety. All of our adjustments to our normal operating status allow us to enhance those efforts. We will continue to make adjustments on a day by day basis as needed. We thank you and appreciate your understanding.
- A.J. Farmer, President & CEO
Details of actions:
Employee Safety and actions to help prevent spread:
- First and foremost, we are taking this outbreak very seriously and taking every precaution reasonably possible. We are following guidelines provided by our national, state and local government.
- Starting in early March we began ongoing additional cleaning and disinfecting our office and production spaces.
- We have reduced our staff present in the office by way of work from home in order to dramatically reduce the density of people in the building.
- We ceased general public, visitor, and delivery personnel access to our facility effective 3/12/2020 We are no longer allowing order pickup inside and instead offer to leave paid orders for pickup outside or will ship them locally for free.
- We implemented a touch free transfer procedure for incoming and outgoing packages with our shipping partners: UPS, USPS, FedEx, DHL which eliminates person to person contact.
Business, Supply Chain, and Shipping:
- We are not currently experiencing supply chain disruption. We also have plenty of stock on hand of most items, especially high demand items.
- Most orders are shipping the same day and generally our cutoff for same day shipping is 10AM EST. However same day shipping is currently not guaranteed. If you have an urgent request, please reach out to us so we can accommodate you.
- The UPS Service Guarantee is suspended, per UPS. What this means is any time guaranteed shipments such as 3 Day Select, 2nd Day, Next Day that are delivered late are not eligible for refund of shipping charges. This is a UPS policy. See details here. https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page