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JEFA Tech, Inc.
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Customer satisfaction is our #1 priority at JEFA Tech and we strive to make sure all of our customers have a trouble free experience when dealing with us.
DEFECTIVE or INCORRECT ITEMS
All items sold by JEFA Tech are "brand new" unless otherwise specified. If the item stated as brand new is found defective on arrival or incorrect item was shipped, JEFA Tech will replace the item at no cost to the buyer upon notice of the problem. Notice of defective or incorrect items must be received within 5 business days of reciept of shipment.
RETURN AND REFUND POLICY
Any items, with the exception of custom cable assemblies, may be returned for a full refund within 30 days after receiving the merchandise. Shipping charges will not refunded in any case. Merchandise must be in new, salable condition and in original packaging to receive a full refund.
REPACKAGING/RESTOCKING CHARGE
In most cases, we do not charge a restocking fee for returned items. However, if the item you are returning is damaged or dirty, or if parts or packaging are missing, a repackaging/restocking fee of up to 20% will be charged. In cases of extreme neglect or damage of a product, the refund may be refused and the product shipped back to you. Shipping charges will not be refunded in any case. Refunds will be processed within 30 days of the receipt of the returned item.
CUSTOM CABLE POLICY
Custom pigtails/cable assemblies are not returnable due to incorrect ordering by the buyer. This includes Low Loss 195, Low Loss 400, and Low Loss 600 cable assemblies. Custom pigtail/cable assemblies are covered by our standard repair and replacement policy in the case of defects and/or construction errors.
EXCHANGES
If a incorrect item was ordered and buyer would like an exchange, this is accomplished by the return of the incorrect item for a refund and the placing of a new order for the correct item by the buyer. The new order can be placed at any time, either before or after the original item is returned.
RMA NUMBER REQUIREMENT
A Return Merchandise Authorization Number (RMA#) must be obtained before returning any items. Please use our online RMA Request Form to request an RMA number. Requests for an RMA# must be made within 30 days of the reciept of merchandise. Any returned package without an RMA# can delay processing and may be refused.
RETURN SHIPPING
Buyer is responsible for return shipping costs and insurance. For the Buyer's protection, Buyer must ship the merchandise with a carrier that can track and/or confirm delivery of the returned package.
CLICK HERE TO REQUEST AN RMA
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