CUSTOMER SATISFACTION IS OUR PRIORITYCustomer satisfaction is our #1 priority at JEFA Tech and we strive to make sure all of our customers have a trouble free experience when dealing with us. However, there are cases where things do not go as expected and we will do our best to resolve these situations in the best way possible. The following outlines our return, refund, and warranty policies:
QUICK SUMMARY OF OUR RETURN POLICYWe sent you a defective item or an item different from what you ordered:
Within 30 Days:
After 30 days and up to the end of product warranty period:
CLICK HERE TO REQUEST AN RMA
FULL DETAILS OF OUR RETURN POLICYDEFECTIVE or INCORRECT ITEMS
All items sold by JEFA Tech are "brand new" unless otherwise specified. If you receive a item that is "DOA" (dead/defective on arrival) or we ship you an item other than what you ordered, we will replace the item at no cost to you upon notice of the problem. Notice of defective or incorrect items must be received within 5 business days of receipt of shipment. JEFA Tech will cover all costs involved with shipment of the defective item back to us as well as shipment of the new item to you.
30 DAY RETURN AND REFUND POLICY
Any item, with the exception of custom cable assemblies, may be returned for a full refund within 30 days after receipt. You are responsible for shipment charges to return the item. Merchandise must be in brand new, salable condition and in original packaging to receive a full refund. Refunds will be processed within 30 days of the receipt of the returned item. Original shipping charges will not be refunded in any case. After 30 days, an item may not be returned for a refund and instead will be repaired or replaced according to its warranty coverage.
WARRANTY REPAIR OR REPLACEMENT
Any item that is suspected of having a failure may be eligible for warranty repair or replacement up until the date of its warranty expiration. Any item requiring warranty repair or replacement must be sent to JEFA Tech for inspection.
If the item you are returning is damaged, dirty, scratched, has parts or packaging missing, or is otherwise no longer capable of being resold as “new”, a restocking fee of 20% of the item’s purchase price will be charged. In cases of extreme neglect or damage of a product, the refund may be refused and the product shipped back to you.
CUSTOM CABLE POLICY
Custom cable assemblies are not returnable due to incorrect ordering. This includes any cable assembly where you have specified a specific length and connector combination to be installed. If you have accidently ordered the wrong connector type, you may return the cable to us and we will cut the incorrect connector off and install a new connector for a nominal charge. Custom cable assemblies are covered by our defective / incorrect item policy in the case of defects and/or construction errors.
If an incorrect item was ordered by you and you would like an exchange, this is accomplished by the return of the incorrect item for a refund and the placing of a new order for the correct item by the buyer. The new order can be placed at any time, either before or after the original item is returned.
RMA NUMBER REQUIREMENT
A Return Merchandise Authorization Number (RMA#) must be obtained before returning any items. Please use our online RMA Request Form to request an RMA number. Requests for an RMA# must be made within 30 days of the receipt of merchandise. Items must be received by us within 10 days after we have issued the RMA to you. Any returned package without an RMA# can delay processing and may be refused.
Except in the case of a defective or incorrect item, you are responsible for return shipping costs and insurance. For your protection, you should ship the merchandise with a carrier that can track and/or confirm delivery of the returned package. We are not responsible for the item until it reaches our facility.
CLICK HERE TO REQUEST AN RMA